Conversational AI in Healthcare: 6 Key Use Cases and Benefits

As AI chatbots increasingly permeate healthcare, they bring to light critical concerns about algorithmic bias and fairness (16). AI, particularly Machine Learning, fundamentally learns patterns from the data they are trained on Goodfellow et al. (17). If the training data lacks diversity or contains inherent bias, the resultant chatbot models may mirror these biases (18). Such a scenario can potentially amplify healthcare disparities, as it may lead to certain demographics being underserved or wrongly diagnosed (19). Although chatbots are popping up everywhere, there is often confusion about what they do and why it matters.

This list details — in alphabetical order — the top 12 ways that AI has and will continue to impact healthcare. Prioritize strong encryption, comply with regulations, and clearly communicate information processing practices to build confidence in a solution. Ensure veracity and robustness through rigorous testing, validation by medical professionals, and transparency about limitations.

Kaia Health also features a PT-grade automated feedback coach that uses AI technology. AI in healthcare shows up in a number of ways, such as finding new links between genetic codes, powering surgery-assisting robots, automating administrative tasks, personalizing treatment options and much more. The more dependent people are on technology, the more at risk they are when a system goes down. AI and other healthcare solutions cannot replace humans, but as these tools continue to advance, they are showing increasing promise to help augment the performance of the healthcare workforce. Some healthcare organizations have already seen success implementing AI-driven revenue cycle tools.

As widespread use of AI in healthcare is relatively new, research is ongoing into its application in various fields of medicine and related industries. Los Angeles Pacific University offers various programs designed to launch your healthcare career. These examples showcase the versatility of AI technologies, each contributing to various applications and industries, reshaping the way we interact with and leverage technology in our daily lives. Expert systems usually entail human experts and engineers to build an extensive series of rules in a certain knowledge area. But as the number of rules grows too large, usually exceeding several thousand, the rules can begin to conflict with each other and fall apart.

Once this data is stored, it becomes easier to create a patient profile and set timely reminders, medication updates, and share future scheduling appointments. So next time, a random patient contacts the clinic or a hospital, you have all the information in front of you — the name, previous visit, underlying health issue, and last appointment. It just takes a minute to gauge the details and respond to them, thereby reducing their wait time and expediting https://chat.openai.com/ the process. Appointment scheduling via a chatbot significantly reduces the waiting times and improves the patient experience, so much so that 78% of surveyed physicians see it as a chatbot’s most innovative and useful application. The WHO report also provides recommendations that ensure governing AI for healthcare both maximizes the technology’s promise and holds healthcare workers accountable and responsive to the communities and people they work with.

Chatbots are well equipped to help patients get their healthcare insurance claims approved speedily and without hassle since they have been with the patient throughout the illness. Not only can they recommend the most useful insurance policies for the patient’s medical condition, but they can save time and money by streamlining the process of claiming insurance and simplifying the payment process. The projected benefits of using AI in clinical laboratories include but are not limited to, increased efficacy and precision.

A significant development besides IBM’s Watson Health was Google’s DeepMind Health project, which demonstrated the ability to diagnose eye diseases from retinal scans with a level of accuracy comparable to human experts. These pioneering projects showcased AI’s potential to revolutionize diagnostics and personalized medicine. Data privacy is particularly important as AI systems collect large amounts of personal health information which could be misused if not handled correctly.

Collect Patient Data

This comprehensive yet remote approach fosters proactive care, minimizes hospital visits, and results in more efficient healthcare delivery. For instance, a diabetic patient wearing a wearable device can monitor their glucose levels continuously by AI algorithms. Any abnormal readings trigger alerts to the patient and healthcare provider, enabling swift adjustments to the treatment plan without needing in-person visits. This amalgamation of AI and remote care optimizes patient well-being while curbing healthcare expenditure. AI in healthcare refers to utilizing Artificial Intelligence technologies to enhance various aspects of the healthcare industry.

However, healthcare data are some of the most precious — and most targeted — sources of information in the digital age. When used by health systems, providers and patients, these data can help significantly improve care delivery and outcomes, especially when incorporated into advanced analytics tools like artificial intelligence (AI). Conversational AI helps gather patient data at scale and glean actionable insights that enable healthcare professionals to improve patient experience and offer personalized care and support. Chatbots have the potential to transform the way patients understand their medical bills. AI and chatbots can help patients understand their bills by providing detailed explanations of charges, identifying potential errors, and offering guidance on payment options.

Furthermore, this rule requires that workforce members only have access to PHI as appropriate for their roles and job functions. Rasa offers a transparent system of handling and storing patient data since the software developers at Rasa do not have access to the PHI. All the tools you use on Rasa are hosted in your HIPAA-complaint on-premises system or private data cloud, which guarantees a high level of data privacy since all the data resides in your infrastructure.

Therefore, two things that the chatbot developer needs to consider are the intent of the user and the best help the user needs; then, we can design the right chatbot to address these healthcare chatbot use cases. ClosedLoop.ai is an end-to-end platform that uses AI to discover at-risk patients and recommend treatment options. Through the platform, healthcare organizations can receive personalized data about patients’ needs while collecting looped feedback, outreach and engagement strategies and digital therapeutics. The platform can be used by healthcare providers, payers, pharma and life science companies. Greenlight Guru, a medical technology company, uses AI in its search engine to detect and assess security risks in network devices.

AI includes various techniques such as machine learning (ML), deep learning (DL), and natural language processing (NLP). Large Language Models (LLMs) are a type of AI algorithm that uses deep learning techniques and massively large data sets to understand, summarize, generate, and predict new text-based content [1,2,3]. LLMs have been architected to generate text-based content and possess broad applicability for various NLP tasks, including text generation, translation, content summary, rewriting, classification, categorization, and sentiment analysis.

Health Tracking & Management

Try sending educational videos over chat so patients can watch and review when it’s convenient for them. Once again, go back to the roots and think of your target audience in the context of their needs. Reaching your patients in the asynchronous messaging channels they use every day, means your agents can take on more conversations at once. In the chatbot preview section, you will find an option to ‘Test Chatbot.’ This will take you to a new page for a demo. NLP can be used by physicians to transcribe notes, which can then be converted easily into a format that is understood by computers.

• We build applications focused on predictive analytics, personalized medicine, and administrative task automation, contributing to enhanced patient care, streamlined processes, and improved operational efficiency.
• However, leveraging Retrieval-Augmented Generation aka RAG and fine-tuning LLMs has significantly improved their performance and accuracy.
• The partnership seeks to make discovery and development faster by using Valo’s AI-powered computational platform, patient data and human tissue modeling technology.

At LeewayHertz, we develop tailored AI solutions that cater to healthcare providers’ unique requirements. We offer strategic AI/ML consulting that enables healthcare organizations to harness AI for enhanced clinical decision-making, improved patient engagement, and optimized treatment strategies. AI can significantly aid in the early diagnosis of fatal blood diseases by leveraging advanced algorithms to analyze complex medical data.

Chatbot for Healthcare: Key Use Cases & Benefits

Being able to reduce costs without compromising service and care is hard to navigate. Healthcare chatbots can help patients avoid unnecessary lab tests and other costly treatments. Instead of having to navigate the system themselves and make mistakes that increase costs, patients can let healthcare chatbots guide them through the system more effectively.

Ultimately, artificial intelligence in healthcare offers a refined way for healthcare providers to deliver better and faster patient care. By automating mundane administrative tasks, artificial intelligence can help medical professionals save time and money while also giving them more autonomy over their workflow process. This form of AI in healthcare is quickly becoming a must-have in the modern healthcare industry and is likely to become even more sophisticated and be used in a wider range of applications. While the industry is already flooded with various healthcare chatbots, we still see a reluctance towards experimentation with more evolved use cases. It is partially because conversational AI is still evolving and has a long way to go. As natural language understanding and artificial intelligence technologies evolve, we will see the emergence of more advanced healthcare chatbot solutions.

Go live with the Chatbot on your healthcare facility’s website, app, or other patient interaction points such as WhatsApp. Before going live, conduct thorough testing internally to check for bugs and ensure the flow works as intended. Your platform might have methods of testing and refining responses such as Tars AI Self Evaluation.

Steps to Improving Search Results on Your Website

By having an intelligent chatbot to answer these queries, healthcare providers can focus on more complex issues. Lastly one of the benefits of healthcare chatbots is that it provide reliable and consistent healthcare advice and treatment, reducing the chances of errors or inconsistencies. On the other hand, more sophisticated chatbots, equipped with intricate features and a higher degree of personalization, can cost between $150,000 and $250,000, potentially even more. These advanced chatbots are capable of delivering tailored health advice, diagnosing and treating various conditions, and facilitating virtual consultations with patients. Such systems often integrate complex AI technologies and necessitate integration with multiple healthcare systems, contributing to the higher cost bracket. Traditional chatbots can handle basic FAQs; conversational AI with LLMs and generative AI can engage in nuanced conversations and adapt to individual patient profiles.

In order for it to work, you need to have the expert knowledge to build and develop NLP- powered healthcare chatbots. Building your own healthcare chatbot using NLP is a relatively complex process depending on which route you choose. Healthcare chatbots can be developed either with assistance from third-party vendors, or you can opt for custom development. In order to understand in detail how you can build and execute healthcare chatbots for different use cases, it is critical to understand how to create such chatbots.

It can also automatically update patient records with new information, suggest diagnoses based on symptoms described, and even prepare billing information. This approach enhances the efficiency of healthcare delivery, reduces the potential for human error, and allows doctors to focus more on patient care rather than administrative duties. Addressing these challenges and providing constructive solutions will require a multidisciplinary approach, innovative data annotation methods, and the development of more rigorous AI techniques and models. Creating practical, usable, and successfully implemented technology would be possible by ensuring appropriate cooperation between computer scientists and healthcare providers. Additionally, a collaboration between multiple health care settings is required to share data and ensure its quality, as well as verify analyzed outcomes which will be critical to the success of AI in clinical practice.

While AI in healthcare has gained significant traction, the irreplaceable value of human skills, particularly empathy and compassion, are still needed and greatly valued in healthcare settings. The National Library of Medicine aptly emphasizes that AI systems are poised to complement rather than replace human clinicians on a large scale, augmenting their capacities to provide more effective and personalized patient care. The coexistence of human expertise and AI innovation will likely define the future landscape of healthcare, fostering a harmonious balance between technological advancement and compassionate care. AI systems must be trained to recognize patterns in medical data, understand the relationships between different diagnoses and treatments, and provide accurate recommendations that are tailored to each individual patient.

AI chatbots that have been upgraded with NLP can interpret your input and provide replies that are appropriate to your conversational style. When implementing AI in healthcare in 2023 and beyond, chatbot technology in healthcare providers should properly incorporate AI solutions into workflows, Schibell suggests. That way, complications such as latency when analyzing radiology images in the ER can be avoided.

Conversational AI in Healthcare: 5 Key Use Cases (Updated

Oncora’s platform also comes equipped with machine learning models that can identify high-risk individuals and determine when patients are eligible to participate in clinical trials. Komodo Health has built the “industry’s largest and most complete database of de-identified, real-world patient data,” known as the Healthcare Map. This Map tracks individual patient interactions across the healthcare system, applying AI and machine learning to extract data related to individuals or larger demographics.

She creates contextual, insightful, and conversational content for business audiences across a broad range of industries and categories like Customer Service, Customer Experience (CX), Chatbots, and more. A health insurance bot guides your customers from understanding the basics of health insurance to getting a quote. Receive free access to exclusive content, a personalized homepage based on your interests, and a weekly newsletter with the topics of your choice. But assessing total kidney volume, though incredibly informative, involves analyzing dozens of kidney images, one slide after another — a laborious process that can take about 45 minutes per patient. With the innovations developed at the PKD Center at Mayo Clinic, researchers now use artificial intelligence (AI) to automate the process, generating results in a matter of seconds.

Complex conversational bots use a subclass of machine learning (ML) algorithms we’ve mentioned before — NLP. Stay on this page to learn what are chatbots in healthcare, how they work, and what it takes to create a medical chatbot. The rapid growth and adoption of AI chatbots in the healthcare sector is exemplified by ChatGPT. Within a mere five days of its launch, ChatGPT amassed an impressive one million users, and its user base expanded to 100 million users in just two months [4]. A study conducted six months ago on the use of AI chatbots among healthcare workers found that nearly 20 percent of them utilized ChatGPT [5]. This percentage could be even higher now, given the increasing reliance on AI chatbots in healthcare.

Research on whether people prefer AI over healthcare practitioners has shown mixed results depending on the context, type of AI system, and participants’ characteristics [107, 108]. Some surveys have indicated that people are generally willing to use or interact with AI for health-related purposes such as diagnosis, treatment, monitoring, or decision support [108,109,110]. However, other studies have suggested that people still prefer human healthcare practitioners over AI, especially for complex or sensitive issues such as mental health, chronic diseases, or end-of-life care [108, 111]. In a US-based study, 60% of participants expressed discomfort with providers relying on AI for their medical care. However, the same study found that 80% of Americans would be willing to use AI-powered tools to help manage their health [109].

A big concern for healthcare professionals and patients alike is the ability to provide and receive “humanized” care from a chatbot. Fortunately, with the advancements in AI, healthcare chatbots are quickly becoming more sophisticated, with an impressive capacity to understand patients’ needs, offering them the right information and help they are looking for. ScienceSoft is an international software consulting and development company headquartered in McKinney, Texas.

As a foundational pillar of modern society, healthcare is probably one of the most important industries there is today. Healthcare facilities’ resources are finite, so help isn’t always available instantaneously or 24/7—and even slight delays can create frustration and feelings of isolation or cause certain conditions to worsen. AI also has the potential to help humans predict toxicity, bioactivity, and other characteristics of molecules or create previously unknown drug molecules from scratch. According to the Centers for Disease Control and Prevention (link resides outside ibm.com), 11.6% of the US population has diabetes. Patients can now use wearable and other monitoring devices that provide feedback about their glucose levels to themselves and their medical team. An MIT group (link resides outside ibm.com) developed an ML algorithm to determine when a human expert is needed.

How does AI in healthcare work?

Using the company’s technology, surgeons can virtually shrink and explore the inside of a patient’s body in detail. Vicarious Surgical’s technology concept prompted former Microsoft chief Bill Gates to invest in the company. Beth Israel Deaconess Medical Center used AI for diagnosing potentially deadly blood diseases at an early stage. Coli and staphylococcus in blood samples at a faster rate than is possible using manual scanning. The scientists used 25,000 images of blood samples to teach the machines how to search for bacteria.

This breaks down the user input for the chatbot to understand the user’s intent and context. The Rasa Core is the chatbot framework that predicts the next best action using a deep learning model. The advantages of chatbots in healthcare are enormous – and all stakeholders share the benefits. AI is used in healthcare to facilitate disease detection, automate documentation, store and organize health data and accelerate drug discovery and development, among other use cases.

The company develops AI tools that give physicians insights into treatments and cures, aiding in areas like radiology, cardiology, and neurology. Twin Health’s holistic method seeks to address and potentially reverse chronic conditions like Type 2 Diabetes through a mixture of IoT tech, AI, data science, medical science and healthcare. The company created the Whole Body Digital Twin — a digital representation of human metabolic function built around thousands of health data points, daily activities and personal preferences.

Naveen is an accomplished senior content writer with a flair for crafting compelling and engaging content. With over 8 years of experience in the field, he has honed his skills in creating high-quality content across various industries and platforms. The chatbot will then display the welcome message, buttons, text, etc., as you set it up and then continue to provide responses as per the phrases you have added to the bot. The next step is to add phrases that your user is most likely to ask and how the bot responds to them. The best part is that since the bots are NLP-powered, they are capable of recognizing intent for similar phrases as well.

One limitation of this study is its nature as a bibliometric analysis, which does not explore topics in the same depth as a systematic review. Chatbots with access to medical databases retrieve information on doctors, available slots, doctor schedules, etc. Patients can manage appointments, find healthcare providers, and get reminders through mobile calendars. This way, appointment-scheduling chatbots in the healthcare industry streamline communication and scheduling processes. Chatbots are conversation platforms driven by artificial intelligence (AI), that respond to queries based on algorithms. Since healthcare chatbots can be on duty tirelessly both day and night, they are an invaluable addition to the care of the patient.

Nevertheless, there are many ways to improve the collection, use, and disclosure of data, including overall data management and the algorithms themselves. Future studies are required to explore data desensitization methods, secure data management, and privacy-preserving computation techniques in web-based AI-driven health care applications. These security policy considerations should inform deliberations about the security challenges and concerns of AI chatbots in health care. In principle, many of the techniques and industry best practices needed to implement and enforce these security considerations are available, if not deployed on AI platforms.

You can foun additiona information about ai customer service and artificial intelligence and NLP. Before designing a conversational pathway for an AI driven healthcare bot, one must first understand what makes a productive conversation. Patients can naturally interact with the bot using text or voice to find medical services and providers, schedule an appointment, check their eligibility, and troubleshoot common issues using FAQ for fast and accurate resolution. Hyro is an adaptive communications platform that replaces common-place intent-based AI chatbots with language-based conversational AI, built from NLU, knowledge graphs, and computational linguistics. Once the fastest-growing health app in Europe, Ada Health has attracted more than 1.5 million users, who use it as a standard diagnostic tool to provide a detailed assessment of their health based on the symptoms they input.

The technology helped the University Hospitals system used by healthcare providers to screen 29,000 employees for COVID-19 symptoms daily. This way, clinical chatbots help medical workers allocate more time to focus on patient care and more important tasks. Between the appointments, feedback, and treatments, you still need to ensure that your bot doesn’t forget empathy. Just because a bot is a..well bot, doesn’t mean it has to sound like one and adopt a one-for-all approach for every visitor.

That will free up humans to spend more time on more effective and compassionate face-to-face professional care. As AI becomes more important in healthcare delivery and more AI medical applications are developed, ethical, and regulatory governance must be established. Issues that raise concern include the possibility of bias, lack of transparency, privacy concerns regarding data used for training AI models, and safety and liability issues. As chatbots remove diagnostic opportunities from the physician’s field of work, training in diagnosis and patient communication may deteriorate in quality. It is important to note that good physicians are made by sharing knowledge about many different subjects, through discussions with those from other disciplines and by learning to glean data from other processes and fields of knowledge.

ChatGPT provides less experienced and less skilled hackers with the opportunity to write accurate malware code [27]. AI chatbots like ChatGPT can aid in malware development and will likely exacerbate an already risky situation by enabling virtually anyone to create harmful code themselves. This creates frustration on both sides, as clinicians want to spend more time on care and less on administrative tasks, while patients want their healthcare to be accessible and frictionless.

Notably, the research showed encouraging outcomes, achieving a prediction accuracy of over 80% across multiple drugs. These findings demonstrate the promising role of AI in treatment response prediction. Chat GPT In another study performed by Sheu et al., the authors aimed to predict the response to different classes of antidepressants using electronic health records (EHR) of 17,556 patients and AI [52].

AiCure helps healthcare teams ensure patients are following drug dosage instructions during clinical trials. Supplementing AI and machine learning with computer vision, the company’s mobile app tracks when patients aren’t taking their medications and gives clinical teams time to intervene. In addition, AiCure provides a platform that gleans insights from clinical data to explain patient behavior, so teams can study how patients react to medications. AI chatbots need lots of data to train their algorithms, and some top-rated chatbots like ChatGPT will not work well without constantly collecting new data to improve the algorithms.

Initially, chatbots served rudimentary roles, primarily providing informational support and facilitating tasks like appointment scheduling. The landscape of healthcare communication is undergoing a profound transformation in the digital age, and at the heart of this evolution are AI-powered chatbots. This mini-review delves into the role of AI chatbots in digital health, providing a detailed exploration of their applications, benefits, challenges, and future prospects. Our focus is on their versatile applications within healthcare, encompassing health information dissemination, appointment scheduling, medication management, remote patient monitoring, and emotional support services. However, it also addresses the significant challenges posed by the integration of AI tools into healthcare communication.

Their roles range from providing customer service and information to connecting individuals and organizations. AI-powered chatbot apps in healthcare provide a variety of functions, including patient care coordination and data entry. These chatbots grasp complex requests and respond quickly by utilizing natural language processing algorithms. This capacity allows healthcare practitioners to keep patients informed throughout appointment wait times or while undergoing medical treatments. Emergency department providers understand that integrating AI into their work processes is necessary for solving these problems by enhancing efficiency, and accuracy, and improving patient outcomes [28, 29]. Additionally, there may be a chance for algorithm support and automated decision-making to optimize ED flow measurements and resource allocation [30].

This capability facilitates the development of personalized treatment plans, as healthcare professionals can tailor interventions based on an individual’s specific genetic profile. Additionally, AI-driven insights contribute to advancements in genetic counseling, offering patients and their families a deeper understanding of inherited conditions and potential health risks. This use case not only enhances the accuracy and efficiency of diagnostics but also represents a significant stride towards more targeted and effective healthcare interventions based on a person’s unique genetic makeup. The potential implications of artificial intelligence in healthcare are truly remarkable.

Doctors integrate their knowledge with AI tools that analyze vast datasets, aiding in identifying patterns and potential treatment outcomes. Ultimately, this process guides healthcare professionals in providing optimal care aligned with the patient’s health condition and needs. Medical research relies on thorough data analysis to uncover insights into diseases, treatments, and patient outcomes. Scientists collect and analyze vast datasets, employing statistical methods and AI algorithms to identify patterns, correlations, and potential breakthroughs. This data-driven approach accelerates discoveries, aids drug development, and improves clinical practices.

Additionally, proper security measures must be put into place in order to protect sensitive patient data from being exploited for malicious purposes. By adding a healthcare chatbot to your customer support, you can combat the challenges effectively and give the scalability to handle conversations in real-time. Chatbot for healthcare help providers effectively bridges the communication and education gaps. Automating connection with a chatbot builds trust with patients by providing timely answers to questions and delivering health education. A healthcare chatbot can serve as an all-in-one solution for answering all of a patient’s general questions in a matter of seconds.

To that end, any conversational AI solution should provide the ability to customize, configure, deploy, and iterate at a rapid pace. Gone are the days of complex chatbot configurations that require manual updates to massive decision trees for any change, large or small. Leading conversational AI tools can be deployed in days or weeks, not months or even years like traditional chatbots. The benefits are many, particularly when conversational AI is viewed as a strategic tool for enhancing patient engagement and satisfaction. By its very nature, the technology enables real-time, personalized interactions, fostering a more patient-centric approach.

Conversational agents serve as an educational resource, delivering personalized health data and guidance. Thus, individuals are empowered with knowledge about their conditions and care options. Having determined the ROI and the potential benefits for your medical business, we can now shift our focus to chatbot healthcare use cases.

AI can help identify newly published data based on data from clinical trials and real-world patient outcomes within the same area of interest which can then facilitate the first stage of mining information. Therapeutic drug monitoring (TDM) is a process used to optimize drug dosing in individual patients. It is predominantly utilized for drugs with a narrow therapeutic index to avoid both underdosing insufficiently medicating as well as toxic levels. TDM aims to ensure that patients receive the right drug, at the right dose, at the right time, to achieve the desired therapeutic outcome while minimizing adverse effects [56]. The use of AI in TDM has the potential to revolutionize how drugs are monitored and prescribed. AI algorithms can be trained to predict an individual’s response to a given drug based on their genetic makeup, medical history, and other factors.

With this technology, patients can effortlessly request prescription refills, access their test results, and get details about their medications. By ensuring patients have this information at their fingertips, Conversational AI fosters a sense of autonomy and control over one’s health, making them more engaged in their healthcare journey with a human-like conversation. With an increasing emphasis on patient-centric care, conversational AI acts as a pivotal touchpoint between healthcare professionals and their patients. Specifically, Conversational AI systems involve the use of chatbots and AI assistants such as text and voice assistants to enhance patient engagement and communication.